Virtual Customer Service Assistant
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The Bespoke Virtual Customer Service Assistant - The VCSA​​:
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is text-based
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is self-learning
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is constantly improving
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speaks more than 100 languages
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does not hallucinate
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The VCSA:
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Addresses inquiries, including:
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Provision of general information about a hotel – For example: 'Are there Omena Hotels in Helsinki'?'
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Provision of information specific to a hotel – For example: 'What is served for breakfast in the Hotel Maria?'​​
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Assists with bookings and reservations, including:
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Modification of customers' own details and assistance with add-ons – For example: 'I would like to book a facial tomorrow at 6 PM.'
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Markets and promotes services and amenities, including:
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Sending information and offers​
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The VCSA can be integrated into all customer communication channels of a hospitality establishment, including emails, Whatsapp numbers, websites, and booking apps.​
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Check out The VCSA Tester (our testers are based on Claude 3.5 Sonnet LLM):
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VCSA Tester - SOKOS and Omena Hotels
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Note: Please note that the VCSA Tester is not connected to any reservation systems or personal data, so do not ask it to book any trips or hotel rooms. The Tester merely serves to showcase some of the capabilities of AI Assistant, in particular, addressing customers' inquiries and providing information.
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SPECIALISED VCSAs
The VCSAs can be employed not only to represent a hotel as a whole including all its amenities and services, but can also be employed to focus on enhancing a specific area of the hotel’s experience or service.
The VCSAs can be created, customised, and trained specifically for:
BENEFITS FOR YOUR COMPANY
The VCSA can be strategically applied based on each hotel's or cruise ship's specific needs and goals, focusing on the stages that are most important to their customers' overall experience and satisfaction.​
​The benefits of 'employing' the VCSA:
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State of the art customer experience​​
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Improved customer journey
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Valuable insights on customer needs and preferences
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Cost savings - automatic handling of actions in the back office, and fewer customer contacts to information desks and cruise/hotel personnel​
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Staying abreast with digital savvy customers
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Financial gain - an opportunity to upsell as our AI solution can offer optimised additional services directly to each customer relevant to their needs​
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Advantages of the VCSA:
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Ready-made, safe, and reliable solution that can be put into use quickly
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Easy to budget pricing - based on number of rooms instead of number of messages or tokens (for hotels)
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Always up-to-date answers - the information used by the VCSA is based on your existing content tailored to your communication style with no need to retrain the models​​​
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Check out The VCSA Tester (our testers are based on Claude 3.5 Sonnet LLM):
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VCSA Tester - SOKOS and Omena Hotels
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Note: Please note that the VCSA Tester is not connected to any reservation systems or personal data, so do not ask it to book any trips or hotel rooms. The Tester merely serves to showcase some of the capabilities of AI Assistant, in particular, addressing customers' inquiries and providing information.
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BENEFITS FOR YOUR CUSTOMERS
​Benefits of using the VCSA:
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Better customer experience - customers get their questions answered promptly, in a polite and respectful manner, and can manage their reservations independently
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Convenience - customers can communicate, using the channel of their preference, - e-mail, chat on the website, chat in the application, WhatsApp etc.
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Empowerment - customers can make informed decisions and be in control of their reservations and stays/trips without being dependant on the mood or availability of the hospitality personnel​
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Flexibility - customers can access information and make/change their reservations and bookings at any time, 24/7​​​​
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Smooth communication - customers can communicate in their own language (our AI solution supports more than a hundred languages)
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Check out The VCSA Tester (our testers are based on Claude 3.5 Sonnet LLM):
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VCSA Tester - SOKOS and Omena Hotels​
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Note: Please note that the VCSA Tester is not connected to any reservation systems or personal data, so do not ask it to book any trips or hotel rooms. The Tester merely serves to showcase some of the capabilities of AI Assistant, in particular, addressing customers' inquiries and providing information.
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Chat with BCS AI Assistant in WhatsApp: +358 41 363 5593
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