The BCS-A for Luxury Resort Hotels

Luxury resort hotel a man with a smartphone.jpeg

CONVENIENT

The BCS-A can handle a multitude of inquiries 24/7 - customers of the hotel receive information and service non-stop at their convenience.

EASY

The BCS-A works with all available electronic channels and can be accessed by the hotel guests from various electronic devices - their smart phones, iPads, laptops.

FAST

The BCS-A answers any question instantaneously - saves customers of the hotel a trip to the reception or information desk.

SMOOTH

The BCS-A communicates in more than 100 languages, eliminating awkward moments and misunderstandings.

Check out The BCS-A Tester (our testers are based on Claude 3.7 Sonnet LLM)

BCS-A Tester - SOKOS and Omena Hotels

Note: Please note that the BCS-A Tester merely serves to showcase some of the capabilities of Bespoke Customer Service Agent/Assistant, in particular, addressing customers' inquiries and providing information.

a blond young woman in a white dress and with a smart phone standing in fornt of a luxury resort hotel in Greece

Clients of the Luxury Resort Hotel can use the BCS-A to make and modify reservations, inquire about services, check in and out, and gather information on and book the hotel’s amenities, facilities, and services.

The BCS-A would be most beneficial at the following key points of the customer journey:

1. Pre-booking and pre-arrival phases:

Answering questions about hotel rooms and amenities
Clarifying breakfast/lunch/dinner times and options
Sharing details about family-friendly rooms and facilities
Providing check-in/check-out times
Giving information about location and directions
Answering questions about specific room features like Wi-Fi etc.

a blond young woman in a green dress with a smart phone

Hotel Reservations and Bookings

Hotel clients can use the BCS-A to:

Make hotel reservations
Change hotel reservations
Check-in
Check-out
Pre-book hotel services

BCS-A speaks more than 100 languages

2. During-stay Information:

Providing information about hotel facilities (restaurants, spa, swimming pools etc)
Sharing details about hotel services (room service, laundry service etc)
Answering questions about breakfast/lunch/dinner times and offerings
Helping with bookings of services