The VCSA for Luxury Resort Hotels
​CONVENIENT​
The VCSA can handle a multitude of inquiries 24/7 - customers of the hotel receive information and service non-stop at their convenience.
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EASY​
The VCSA works with all available electronic channels and can be accessed by the hotel guests from various electronic devices - their smart phones, iPads, laptops.
FAST​​
The VCSA answers any question instantaneously - saves customers of the hotel a trip to the reception or information desk. ​​​​​​​​​​​​
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SMOOTH​
The VCSA communicates in more than 100 languages, eliminating awkward moments and misunderstandings.
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Check out The VCSA Tester (our testers are based on Claude 3.5 Sonnet LLM)​
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VCSA Tester - SOKOS and Omena Hotels
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Note: Please note that the VCSA Tester is not connected to any reservation systems or personal data, so do not ask it to book any trips or hotel rooms. The Tester merely serves to showcase some of the capabilities of AI Assistant, in particular, addressing customers' inquiries and providing information.
Clients of the Luxury Resort Hotel can use the VCSA to make and modify reservations, inquire about services, check in and out, and gather information on and book the hotel’s amenities, facilities, and services.
The VCSA would be most beneficial at the following key points of the customer journey:
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1. Pre-booking and pre-arrival phases:
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Answering questions about hotel rooms and amenities
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Clarifying breakfast/lunch/dinner times and options
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Sharing details about family-friendly rooms and facilities
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Providing check-in/check-out times
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Giving information about location and directions
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Answering questions about specific room features like Wi-Fi etc.
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Hotel Reservations and Bookings
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Hotel clients can use the VCSA to:
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Make hotel reservations
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Change hotel reservations
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Check-in
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Check-out
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Pre-book hotel services
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2. During-stay Information:
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Providing information about hotel facilities (restaurants, spa, swimming pools etc)
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Sharing details about hotel services (room service, laundry service etc)
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Answering questions about breakfast/lunch/dinner times and offerings
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Helping with bookings of services
​​​​​​​​​​​​​​​​​​Hotel Restaurants
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Hotel guests can ask the VCSA about:
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Restaurants in the hotel
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Menus (dishes, ingredients, prices etc)
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Opening and closing times
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Info about Chefs
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Make reservations
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Hotel guests can ask the VCSA about:
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Spa and/or Beauty Salon treatments (descriptions, prices, length)
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Opening and closing times
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Products offered by the Hotel Spa and Beauty Salon
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Make reservations
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Hotel Swimming Pools and Lounges
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Hotel guests can ask the VCSA about:
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Swimming pools/Lounges
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Opening and closing times
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Services by the swimming pool
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Facilities of the swimming pool
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Excursions
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Hotel guests can ask the VCSA about:
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Types of excursions offered by the hotel
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Prices
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Itinerary of an excursion
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Timing
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Length of an excursion/excursions
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Booking an excursion
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