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The VCSA for Luxury Hotels

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INTELLIGENT

The VCSA can handle a multitude of questions in more than 100 language - something that hotel personnel at the information/concierge desk cannot do.

FAST

The VCSA answers any question instantaneously - saves customers of the hotel a trip to the reception.

CONVENIENT

The VCSA can handle a multitude of inquiries 24/7 - customers of the hotel receive information and service non-stop at their convenience.

DISCRETE

The VCSA is impartial, unbiased, non-judging, and respectful in its communication - customers are not dependent on the attitude or mood of the hotel staff.

Check out The VCSA Tester (our tester is based on Claude 3.5 Sonnet LLM):

VCSA Tester - SOKOS and Omena Hotels

Note: Please note that the VCSA Tester is not connected to any reservation systems or personal data, so do not ask it to book any trips or hotel rooms. The Tester merely serves to showcase some of the capabilities of AI Assistant, in particular, addressing customers' inquiries and providing information.

Luxury Hotel guests can use the VCSA to make and modify reservations, inquire about services, check in and out, and access information about and book the hotel's amenities, facilities, and services.

The VCSA would be most beneficial at the following key points of the customer journey:

1. Pre-booking and pre-arrival phases:

Answering questions about hotel rooms and amenities
Clarifying breakfast times and options
Sharing details about family-friendly rooms and facilities
Explaining pet policies and fees
Providing check-in/check-out times
Explaining parking options and fees
Giving information about location and directions
Answering questions about specific room features like Wi-Fi etc.

Check out sample questions

a blond young woman with rouge lips and a purple silk dress at the entrance of a luxury hotel

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Hotel Reservations and Bookings

Hotel clients can use the VCSA to:

Make hotel reservations
Change hotel reservations
Check-in
Check-out
Book hotel services

VCSA speaks more than 100 languages

a young man in a blue jacket and a white shirt in a luxury hotel room

Hotel Rooms

Hotel guests can ask the VCSA about:

Types of hotel rooms
Amenities in hotel rooms
Space and layouts
Interiors of hotel rooms
Make and change reservations

VCSA speaks more than 100 languages

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Hotel guests can ask the VCSA about:

Events' rooms
Descriptions of amenities and facilities
Timings
Pricing
Catering
Technical support

VCSA speaks more than 100 languages

A lady in her 60s in a white shirt and wide trousers with a smart phone and a dog in a luxury hotel room

Pet policies and services

Hotel guests can ask the VCSA about:

Pet policies
Dog walking services

VCSA speaks more than 100 languages

2. During-stay Information:

Providing information about hotel facilities (restaurants, spa)
Sharing details about hotel services (room service, laundry service etc)
Answering questions about breakfast/dinner times and offerings

a young woman in a red dress with a smart phone in a hotel's restaurant

Hotel Restaurants

Hotel guests can ask the VCSA about:

Restaurants in the hotel
Menus (dishes, ingredients, prices etc)
Opening and closing times
Info about Chefs
Make reservations

VCSA speaks more than 100 languages

a young blond woman in a bathrobe and a smart phone in a luxury hotel room

Hotel Spa and/or Beauty Salon

Hotel guests can ask the VCSA about:

Spa and Beauty Salon treatments
Opening and closing times
Products offered by the Hotel Spa and Beauty Salon
Making reservations

VCSA speaks more than 100 languages

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Hotel's Experiences

Hotel guests can ask the VCSA about:

Types of experiences offered by the hotel in the city of their stay
Prices
Itinerary of an experience
Timings
Length of an experience
Booking an experience

VCSA speaks more than 100 languages

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