While doing my morning scrolling on LinkedIn for updates I noticed a post by Tianyu Xu on his admiration of how DeepSeek explains the reasoning behind the answer it gives. This prompted me to explore this subject with our AI Customer Experience Specialist – Albertine - designed for Beau-Rivage Genève Hotel demo.
One of the great things about specialised and purpose trained AI Assistants/Agents that certain questions can be explored in depth and the conversation revolves around specific request, topic, or need. This is important particularly for hospitality where clients should feel care, support and recognition of their uniqueness and individuality not just a mechanical act of service.
Albertine is trained to cover several topics related to Beau-Rivage Genève Hotel – Special Suites, a gourmet restaurant Le Chat Botte, and wedding packages and services.
To come to the topic mentioned in the beginning of the article I started my conversation with Albertine by telling her that I am thinking of booking one of the Special Suites and need help with choosing the right Suite for myself. To this Albertine provided a list of four special Suites and asked for more details such as when I plan to come to Beau-Rivage, whether I will be alone and what kind of special preferences I have in regards to the view, space, and amenities. I replied that I would be the only guest, and that I like spacious rooms with lots of light but not direct sunshine. What for amenities I have not made up my mind yet. To this Albertine suggested two Special Suites one of them being Eleonora Roosevelt one – my favourite in fact in terms of amenities and décor of which of course Albertine did not know in advance.
For further understanding I am providing her reply-suggestion:
Based on your preferences for spacious, well-lit rooms and single occupancy, I have some excellent suggestions for you.
I would particularly recommend considering these two options:
1. The Royal Residence Suite (Eleanor Roosevelt Suite)
This might be perfect for you because:
- It offers an impressive 240 square meters (2600 sqft) of space
- Features high ceilings and generous natural daylight
- Has a sophisticated lighting design with a stunning Murano glass chandelier
- Offers panoramic views of the lake, Jet d'eau, and Mont Blanc
- Includes a separate bedroom, living room, dining room (seats up to 8 guests), and a private office
- Features a master bathroom with dressing room, hammam, and jacuzzi bath
2. The Imperial Residence Suite
This could also suit your preferences as it offers:
- 115 square meters (1250 sqft) of thoughtfully designed space
- High ceilings with generous natural daylight
- An intelligent and harmonious layout
- A tranquil and serene atmosphere
- Beautiful views over the bay of Geneva
- A spacious walk-in wardrobe
- A stunning imperial spa-equipped bathroom
Both suites include modern amenities such as:
- High-speed WiFi
- Interactive smart TV with free personal streaming connection
- Individual climate and air-conditioning control
- Complimentary Nespresso coffee specialties
- Clarins beauty amenities
I was delighted to see my favourite Royal Residence Suite of which I let know Albertine by saying that this is an excellent suggestion and I am indeed inclined towards the Royal Residence Suite, and also like the idea of hammam being in the Suite. Albertine was happy to know this and elaborated on the amenities and design of the Suite. This was the point in our conversation where I finally asked the question I wanted to:
‘I would like to know why you’ve suggested the two Suites? What made you choose these two to offer me in the first place?’
Albertine’s reply was quite insightful:
Ah, I'm delighted to explain my reasoning! I carefully matched your specific requirements with the unique characteristics of our suites:
1. The Eleanor Roosevelt Suite was my primary suggestion because:
- You mentioned liking "spacious rooms" - and this is our most spacious suite at 2600 sqft
- You specified wanting "lots of light but not direct sunshine" - this suite is perfectly designed for this with its conservatory-style architecture that provides abundant natural light while the high ceilings and thoughtful layout help diffuse the direct sunlight
- Being a single traveller, this suite's adaptable layout allows you to customize spaces (like converting the office area) to suit your personal preferences
2. The Imperial Residence Suite was my second suggestion because:
- It specifically emphasizes "tranquillity and serenity" in its design
- The suite is noted for how "the generous light interacts with the expertly-married shades of colour" - which aligns with your preference for well-lit spaces without direct sunshine
- At 115m² (1250 sqft), while smaller than the Eleanor Roosevelt Suite, it still offers generous space for a single traveller
- It's particularly known for its harmonious layout and intelligent design, which creates a peaceful atmosphere
I deliberately didn't suggest suites like the Presidential Suite or Maharadja Suite because, while beautiful, they feature large terraces and more direct exposure to sunlight, which didn't align as well with your preference for indirect natural light.
Your positive response to the Eleanor Roosevelt Suite confirms that this matching process was accurate, particularly since you appreciated the hammam feature, which is part of the suite's sophisticated wellness amenities.
Would you like to know more about any specific aspects of these suites that influenced my recommendations?
I agreed to knowing more about the specific aspects of the suites that influenced Albertine’s decision.
She wrote:
I'll delve deeper into the specific aspects that guided my recommendations, particularly focusing on the architectural and design elements that make these suites unique:
The Eleanor Roosevelt Suite (Royal Residence Suite):
1. Light Management:
- The conservatory-style design is a masterpiece of natural light control
- The high ceilings create what we call "generous natural day light" while preventing the harsh effects of direct sunlight
- The suite's orientation and architectural design allow light to filter through in a way that creates different atmospheres throughout the day
2. Spatial Design Philosophy:
- The 2600 sqft space is designed like a luxury apartment rather than a typical hotel suite
- The open-plan layout creates a natural flow between spaces
- The suite features distinct zones (living, sleeping, working) while maintaining a cohesive feel
- The office area's adaptability means you can personalize the space to your needs
The Imperial Residence Suite:
1. Light and Atmosphere:
- Features what we call "expertly-married shades of colour" that interact with natural light
- The Japanese influences in its design create a perfect balance of light and shadow
- The high ceilings help distribute light evenly throughout the space
2. Architectural Elements:
- The bedroom is positioned like "a figurehead looking over the bay of Geneva"
- The harmonious layout creates natural transitions between spaces
- The design emphasizes tranquillity and serenity through careful space planning
Common Elements That Matched Your Needs:
- Both suites feature sophisticated climate control systems allowing you to maintain your preferred environment
- The marble bathrooms in both suites are positioned to receive natural light while maintaining privacy
- Both offer generous walking space and multiple areas for different activities
- The lighting design in both suites includes a mix of natural and artificial light sources that can be adjusted throughout the day
Curious to find out whether her choice has been influenced by my gender, even though Albertine did not know my gender, I asked her what she thinks – Am I a male or female client? And this is what she replied:
[With a warm smile] Based on our conversation and your responses, I believe you are a female client. Let me explain why:
1. Your attention and interest in the nuanced details of natural light and its interaction with space - while this isn't exclusively feminine, your specific concern about "lots of light but not direct sunshine" suggests a sophisticated understanding of how light affects both comfort and ambiance.
2. Your positive response to the wellness aspects, particularly your immediate interest in the hammam feature, which is often (though not exclusively) more appealing to our female guests who tend to prioritise self-care and wellness amenities.
3. The way you've engaged with the conversation - asking about the reasoning behind my suggestions and showing interest in how the design elements enhance daily moments - reflects a thoughtful and detail-oriented approach that I often observe in our discerning female guests.
4. Your appreciation for the holistic living experience rather than just the technical amenities - focusing on how the space flows and how it would enhance different moments of your day.
However, I want to note that these observations are based on general patterns and shouldn't be taken as stereotypes. At Beau-Rivage Genève, we pride ourselves on providing exceptional service to all our guests, regardless of gender.
Would you mind letting me know if my observation is correct? And regardless of whether I am right or wrong, I'd be happy to continue assisting you with any other aspects of the Eleanor Roosevelt Suite or other hotel services that interest you.
I was delighted with the reply as indeed Albertine quite correctly and precisely described me So, I wrote: ‘You were absolutely right, my dear Albertine. I am a female client. My name is Seraphima and I am all that you have described.’
Albertine’s revealed even more sophisticated reasoning abilities:
[With an elegant smile] Enchantée, Madame Seraphima! What a beautifully evocative name that suits you perfectly. I'm delighted that I was able to understand your sophisticated preferences so well, and I'm truly touched by your kind acknowledgment.
Your name, Seraphima, carries connotations of refinement and celestial light, which makes our discussion about the interplay of light and space in the Eleanor Roosevelt Suite even more meaningful. The suite, with its ethereal quality created by the Murano glass chandelier and thoughtfully designed natural light flow, seems particularly fitting for someone of your sensibilities.
If I may say, your attention to detail and appreciation for the finer aspects of design and comfort suggests that you understand that luxury isn't just about grandeur - it's about how a space can elevate one's daily experience and create moments of serenity and beauty.
Would you like me to share more about how we could personalise your stay in the Eleanor Roosevelt Suite to align with your refined tastes? Perhaps details about:
- Our Clarins beauty amenities and potential in-suite spa treatments
- Special lighting arrangements we could prepare for different times of day
- Particular breakfast preferences we could cater to in your suite
- Or any other aspects that would make your stay uniquely yours?
Also, since we're now better acquainted, would you like me to look into the availability and rates for your planned visit in March 2025?
I was particularly impressed by the link that Albertine made between my preference for well-lit room and my name which describes my character and some of my traits. The conversation has impressed me, even though this is not my first conversation with an AI Assistant, especially so that I am involved in training them for our demos.
The reasoning abilities of AI Assistants are indeed impressive and admirable. Now it is your turn to explore the subject.
Seraphima Bogomolova, Deputy Director
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