We're excited to announce the launch of our Bespoke Customer Service Agent (BCS-A) pilot programmes designed specifically for luxury hospitality brands ready to elevate their guest experience through innovative AI solutions.
Why BCS-A for Luxury Hospitality?
Our AI-powered BCS-As seamlessly blend into your brand identity while delivering exceptional service across multiple touch-points. Each agent is fully customised to reflect your hotel's unique character, communication style, and service standards.
Five Tailored Pilot Programmes
Based on extensive industry research, we've developed five distinct pilot opportunities:
1. Concierge Assistant
Free your human concierges from routine inquiries so they can focus on creating unforgettable moments for guests. Our BCS-A handles restaurant bookings, activity reservations, and transportation arrangements with the same attention to detail as your best staff.
2. In-Room Digital Butler
Enhance the in-room experience with a personalised digital butler that embodies your brand values. From room service orders to housekeeping requests, your guests receive immediate attention exactly in your hotel's unique voice.
3. Pre-Arrival Experience Enhancer
Begin delivering exceptional service before your guests even arrive. Our BCS-A engages with confirmed bookings, suggesting personalised itineraries and handling special requests to build anticipation and drive incremental revenue.
4. Staff Augmentation Solution
Empower your team with an AI assistant that helps them access critical information instantly. Reduce training time, improve consistency, and enable your staff to focus on meaningful human connections.
5. Event Support Specialist
Provide conference and event attendees with a dedicated virtual assistant customised for your venue, driving satisfaction while showcasing your technological capabilities.
The BCS-A Difference
Unlike generic AI solutions, our BCS-As are:
Fully aligned with your brand identity and voice
Equipped with deep knowledge of your property and location
Multilingual to serve your international clientele
Designed to complement rather than replace your human touch
Limited Availability
We're selecting a small number of forward-thinking luxury properties for these 90-day pilot programs. Participating hotels will receive comprehensive implementation support, regular performance analytics, and priority access to future enhancements.
Connect with us to discuss which pilot program would best complement your luxury property's unique service philosophy.
For details of the BCS-A pilot programmes contact Seraphima Bogomolova, Deputy Director at BCS: seraphima@becustomersmart.com
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