AI Assistants/Agents or VCSAs designed for hospitality can be beneficial in numerous ways and across different sections of a hotel. It's crucial for hotels to develop a comprehensive AI strategy that aligns with their brand, objectives, vision, and style.
Each hotel possesses its own unique identity, established by a particular individual for a distinct purpose and with a specific concept. Nevertheless, what links various types of hotels is their fundamental purpose: to offer accommodation for guests and enrich their experience with a range of amenities, facilities, and services.
Accommodation is a tangible service. Hotels provide rooms but information about the rooms provided and amenities and facilities to go with those rooms is an intangible service. Such intangible service can be enhanced by employing an AI Assistant/Agent who will not only share the information about the rooms but also will be able to book a room for the hotel's client.
Hotel services encompass both tangible and intangible components. The tangible aspect includes the services themselves, like restaurants, spas, and housekeeping, while the intangible aspect involves the information related to these tangible services. The intangible side can be further improved by utilising an AI Assistant/Agent.
How do hotels benefit by employing AI Assistants/Agents?
- save costs
- save time
- empower existing hotel staff by freeing their time
- increasing sales
- increasing customer satisfaction
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