Four types of AI Concierge:
dialog interface (no embodiment) – text-based AI Assistants, AI Concierges, AI Agents
virtual avatar (embodiment in the virtual world) – video or image-based
holographic projection (projection in the physical world)
tangible service robot (embodiment in the physical world)
Dialogue interface – text-based or voice-based
An AI Concierge with a dialog interface is designed to engage with customers through text or speech.
While it may have a designated name, this form of AI Concierge focuses solely on language-based communication. The dialog interface is particularly valuable in contexts where an embodied interface is impractical or where a customer’s visual focus away from the concierge is crucial.
Virtual Avatar
The virtual avatar is an AI Concierge enhanced by an avatar, integrating a digital embodiment into interactions with customers. This avatar offers a vivid virtual persona, complete with unique attributes that elevate the user experience beyond simple voice or text exchanges.
The virtual avatar is best for remote interactions where a visually represented, friendly avatar can make the digital experience more personal and engaging.
Holographic projection (projection in the physical world)
An AI Concierge with holographic projection is virtually embodied in the real world. It employs projection technology, like holograms, to create a 3D image in a physical space. This innovative approach offers an immersive experience by simulating the appearance and interactions of a real person, with the main difference being the lack of tactile sensation. Holographic projection is ideally suited for on-site situations where visual impact is desirable and physical assistance is not necessary. Its presence in the physical world can be especially advantageous in public spaces where drawing attention is beneficial. Compared to a physical embodiment, a projected entity is more cost-effective.
Tangible service robot (embodiment in the physical world)
A tangible service robot is an AI Concierge with a physical presence. It is designed to satisfy the innate human craving for tangible interactions. Tangible service robots are increasingly employed in on-site settings where there is a need to convert communication into the execution of personalized, tangible tasks.
The tangible service robot can go beyond the human ability to perform multiple physical tasks simultaneously. For example, in luxury hotels, guests may prefer to have their luggage with them to increase their sense of control and security. A tangible service robot can effortlessly transport heavy luggage while maintaining seamless and friendly communication with guests, ensuring a smooth and enjoyable experience.
The evolution from a dialog interface to a virtual avatar, and then to a projected entity and
tangible service robot may imply a hierarchy of capabilities. However, the best AI Concierge
choice for a business is not necessarily the most sophisticated or complex one. Rather, the
optimal choice depends on the specific needs and goals of the business context.
Comentarios