Be Customer Smart AI Advent Calendar - Day 4: Dialogue Interface

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Day 4: Dialogue interface

Dialogue interface is a device or program enabling a user to communicate with electronic devices such as a computer, a smartphone or an iPad.

An AI Concierge with a dialogue interface is created to interact with customers via text or speech. This is the most common type of AI concierge.

This type of AI Assistant is dedicated exclusively to language-based interactions. The dialogue interface is especially useful in situations where a physical interface is not feasible or when it is important for a customer to focus their attention away from the concierge.

The VCSA (Virtual Customer Service Assistant) can be incorporated into all customer communication channels of a hospitality business, such as emails, WhatsApp numbers, websites, and booking apps.

Check out the VCSA Testers

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