Be Customer Smart AI Advent Calendar - Day 3: VCSA

An illustration created in Adobe Express; the image generated by Dalle3, based on the prompt by Seraphima Bogomolova. © 2024 ​Be Customer Smart.

Day 3: VCSA

The VCSA stands for Virtual Customer Service Assistant, an AI-driven Customer Experience Solution capable of managing customer inquiries in over 100 languages across multiple electronic channels

The VCSA:

• is text-based

• is self-learning

• is constantly improving

• speaks more than 100 languages

• does not hallucinate

When needed, the VCSA can also update reservation information. Generally, it autonomously handles more than 70% of transactions from start finish, greatly reducing the workload of employees involved in client communication.

The VCSA can be integrated into all customer communication channels of a hospitality establishment, including emails, whatsapp numbers, websites, and booking apps.

Be Customer Smart