Day 19: Omnipresence
Omnipresence in the context of AI Concierges means being always present and attend to a wide range of tasks across the customer journey.
The omnipresence exhibited in AI Concierge services entails adapting to customers' needs at different stages of their service journey, while ensuring a consistent presence throughout. This continuity not only creates a sense of familiarity, convenience, and trust but also contributes to heightened customer satisfaction. For instance, an AI Concierge could guide a customer from booking to their entire hotel stay through personalised interactions such as virtual avatars for booking, voice dialogue for directions, physical robots for luggage assistance, and holographic projections for check-in/out processes and inquiries within the hotel.
Comments