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Be Customer Smart AI Advent Calendar - Day 18: AI Chatbot


An illustration created in Adobe Express; the image of a man generated by Dalle3, based on the prompt by Seraphima Bogomolova. © 2024 ​Be Customer Smart.
An illustration created in Adobe Express; the image of a man generated by Dalle3, based on the prompt by Seraphima Bogomolova. © 2024 ​Be Customer Smart.

Day 18: AI Chatbot


AI chatbots are created to comprehend language. Their appeal lies in their ability to more effectively simulate realistic human conversations. However, designing and managing AI chatbots is considerably more complex, requiring extensive data and computing resources for training.

 

In recent years, LLMs (Large Language Models) have been increasingly utilised to power AI chatbots. An LLM is a type of AI program capable of interpreting and generating text, excelling at mimicking human text-generation abilities.


At present, the most common applications of chatbots are in customer support and as digital personal assistants.


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