Day 15: Service Robot
A tangible service robot is an AI Concierge with a physical presence. It is designed to satisfy the innate human craving for tangible interactions. Tangible service robots are increasingly employed in on-site settings where there is a need to convert communication into the execution of personalised, tangible tasks.
The tangible service robot can go beyond the human ability to perform multiple physical tasks simultaneously. For example, in luxury hotels, guests may prefer to have their luggage with them to increase their sense of control and security. A tangible service robot can effortlessly transport heavy luggage while maintaining seamless and friendly communication with guests, ensuring a smooth and enjoyable experience.
The evolution from a dialog interface to a virtual avatar, and then to a projected entity and
tangible service robot may imply a hierarchy of capabilities. However, the best AI Concierge
choice for a business is not necessarily the most sophisticated or complex one. Rather, the
optimal choice depends on the specific needs and goals of the business context.
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