Be Customer Smart Blog

We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was...

We have recently come across a post on LinkedIn, examining a subject of ' What should we be teaching our kids in the age of AI?' The...

We have recently teamed up with our Virtual Customer Service Assistant (The VCSA) to discuss and figure out critical points of the...

When it comes to AI Assistants , like any other product or process, there are specific guidelines to follow. In other words, Dos and...

When it comes to marrying an LLM (Large Language Model) and a VCSA (Virtual Customer Service Assistant) we believe that Claude 3.5 Sonne...

Meet Claude 3.5 Sonnet - Large Language Model by Anthropic, who is our favourite LLM. Claude - the most powerful model, which excels at...

Four types of AI Concierge:   dialog interface (no embodiment) – text-based AI Assistants, AI Concierges, AI Agents virtual avatar...

Definitions: Traditional Concierge Services (Hospitality) Concierge services in the hospitality industry have a rich tradition of being...

Regardless the industry of application text-based AI Assistants (VCSAs) are based on LLMs (Large Language Models) agents. Depending on...

Definitions of Context An online Oxford dictionary describes ' context ' as the situation within which something exists or happens, and...