Be Customer Smart Blog

Jan 102 min read

Specialised AI Agents (VCSAs)

The VCSAs can be employed not only to represent a hotel as a whole, but can also be employed to focus on enhancing a specific area.

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Nov 30, 20243 min read

AI Assistants - Can Modernity and Tradition Co-exist?

We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was...

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Nov 13, 20243 min read

Highly Ineffective WhatsApp Human 'Concierges'...

Just some years ago, before the era of Intelligent AI Concierges started, some hotels went with a flow and introduced customer service...

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Nov 10, 20243 min read

Claude Sonnet (LLM) and VCSA - 'a Match Made in Heaven'

When it comes to marrying an LLM (Large Language Model) and a VCSA (Virtual Customer Service Assistant) we believe that Claude 3.5 Sonne...

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Oct 9, 20246 min read

'6 Questions You Should Ask a Hotel Virtual Assistant to Get Most of Your Stay'

For the purpose of this article and illustrating the capabilities of the Virtual Customer Service Assistant (the VCSA) we have taken the...

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Oct 8, 20242 min read

Luxury Hotels: AI Virtual Assistants vs Luxury Concierge Services

With the rapid development of Artificial Intelligence (AI) in the luxury hotel industry, hoteliers are facing a challenging question: how...

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