Be Customer Smart Blog

Nov 10, 20243 min read

Claude Sonnet (LLM) and VCSA - 'a Match Made in Heaven'

When it comes to marrying an LLM (Large Language Model) and a VCSA (Virtual Customer Service Assistant) we believe that Claude 3.5 Sonne...

9 views0 comments

Nov 8, 20242 min read

'How Not To' Series: A Rather Thoughtful AI Assistant

We love Austria. We love mountains. And we love Austrian mountains. That's why it is so upsetting to see Austrian Tourism Authority in...

6 views0 comments

Nov 7, 20244 min read

'How Not To' Series: an AI Assistant Who Doesn't Assist

The only reason GHotel Hotel & Living Bohum came to our attention was the mention of ' Fritz ' - a virtual avatar that has been claimed...

5 views0 comments

Nov 5, 20243 min read

'How Not To' Series: Club Med AI Assistant Who Goes in Circles

Club Med, previously known as Club Méditerranée SA, a French travel and tourism operator headquartered in Paris, has recently announced...

6 views0 comments

Nov 4, 20242 min read

Four Types of AI Concierges - Hospitality

Four types of AI Concierge: dialog interface (no embodiment) – text-based AI Assistants, AI Concierges, AI Agents virtual avatar...

5 views0 comments

Nov 2, 20243 min read

Key Attributes of AI Concierges - Hospitality

Definitions: Traditional Concierge Services (Hospitality) Concierge services in the hospitality industry have a rich tradition of being...

12 views0 comments

Nov 1, 20241 min read

Don't Mistaken AI Concierge with a Simple Chatbot

Definition of AI Concierge: An AI Concierge can be defined as a technologically advanced, intelligent and personalised assistant,...

7 views0 comments

Oct 29, 20244 min read

How to Communicate with AI Assistants

Regardless the industry of application text-based AI Assistants (VCSAs) are based on LLMs (Large Language Models) agents. Depending on...

4 views0 comments