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Be Customer Smart Blog
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3 days ago8 min read
Reasoning Behind Answers – Albertine, an AI Customer Experience Specialist.
While doing my morning scrolling on LinkedIn for updates I noticed a post by Tianyu Xu on his admiration of how DeepSeek explains the...
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Feb 193 min read
Junior Sommelier vs AI Sommelier
Think of AI Assistants/Agents as human employees. It provides clearer insight. Below is a comparison of the skills needed by a human...
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Jan 201 min read
Hospitality Focused AI Assistants and Agents
AI Assistants/Agents or VCSAs designed for hospitality can be beneficial in numerous ways and across different sections of a hotel.
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Jan 31 min read
VCSA Tester - Case 1: Business Traveller
To showcase the conversational capabilities of the VCSA (Virtual Customer Service Assistant) we have created a short video illustrating...
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Dec 20, 20241 min read
Be Customer Smart AI Advent Calendar - Day 19: Omnipresence
Omnipresence in the context of AI Concierges means being always present and attend to a wide range of tasks across the customer journey.
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Dec 5, 20241 min read
Be Customer Smart AI Advent Calendar - Day 4: Dialogue Interface
Dialogue interface is a device or program enabling a user to communicate with electronic devices such as a computer, a smartphone or an iPad
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Nov 30, 20243 min read
AI Assistants - Can Modernity and Tradition Co-exist?
We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was...
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Nov 21, 20243 min read
AI Assistants - Asking the Right Questions (Hospitality)
We have recently come across a post on LinkedIn, examining a subject of ' What should we be teaching our kids in the age of AI?' The...
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Nov 13, 20243 min read
Highly Ineffective WhatsApp Human 'Concierges'...
Just some years ago, before the era of Intelligent AI Concierges started, some hotels went with a flow and introduced customer service...
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Nov 11, 20243 min read
AI Assistants: Dos and Don'ts
When it comes to AI Assistants , like any other product or process, there are specific guidelines to follow. In other words, Dos and...
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