Be Customer Smart Blog

To showcase the conversational capabilities of the VCSA (Virtual Customer Service Assistant) we have created a short video illustrating...

When considering Virtual Assistants (the VCSAs ), prioritise attributes such as information, accessibility, friendliness, and...

With the rapid development of Artificial Intelligence (AI) in the luxury hotel industry, hoteliers are facing a challenging question: how...

In the world of hospitality, where five-star service and unforgettable experiences are the norm, customer engagement stands as a pivotal...