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Be Customer Smart Blog
Dec 171 min read
Be Customer Smart AI Advent Calendar Day 16: AI Prompt
An AI prompt is the input given to a large language model (LLM) through a generative artificial intelligence (GenAI) platform.
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Dec 151 min read
Be Customer Smart AI Advent Calendar - Day 14: Holographic Projection
An AI Concierge with holographic projection is virtually embodied in the real world.
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Dec 141 min read
Be Customer Smart AI Advent Calendar - Day 13: Virtual Avatar
The Virtual Avatar is an AI Concierge enhanced by an avatar, integrating a digital embodiment into interactions with customers.
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Nov 303 min read
AI Assistants - Can Modernity and Tradition Co-exist?
We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was...
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Nov 213 min read
AI Assistants - Asking the Right Questions (Hospitality)
We have recently come across a post on LinkedIn, examining a subject of ' What should we be teaching our kids in the age of AI?' The...
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Nov 103 min read
Claude Sonnet (LLM) and VCSA - 'a Match Made in Heaven'
When it comes to marrying an LLM (Large Language Model) and a VCSA (Virtual Customer Service Assistant) we believe that Claude 3.5 Sonne...
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Nov 82 min read
'How Not To' Series: A Rather Thoughtful AI Assistant
We love Austria. We love mountains. And we love Austrian mountains. That's why it is so upsetting to see Austrian Tourism Authority in...
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Nov 42 min read
Four Types of AI Concierges - Hospitality
Four types of AI Concierge: dialog interface (no embodiment) – text-based AI Assistants, AI Concierges, AI Agents virtual avatar...
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Nov 23 min read
Key Attributes of AI Concierges - Hospitality
Definitions: Traditional Concierge Services (Hospitality) Concierge services in the hospitality industry have a rich tradition of being...
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Nov 11 min read
Don't Mistaken AI Concierge with a Simple Chatbot
Definition of AI Concierge: An AI Concierge can be defined as a technologically advanced, intelligent and personalised assistant,...
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