Be Customer Smart Blog

Regardless the industry of application text-based AI Assistants (VCSAs) are based on LLMs (Large Language Models) agents. Depending on...

Definitions of Context An online Oxford dictionary describes ' context ' as the situation within which something exists or happens, and...

In order to understand the full potential and uses of Large Language Models (LLM) agents, which serve as the foundation of any text-based...

Comprehending AI Assistants is crucial for both professionals and organisations, as they are not merely a passing trend but a...

Excellence in providing services comes from training and practice. Practice leads to gaining experience. In fact, it is essential to...

When considering Virtual Assistants (the VCSAs ), prioritise attributes such as information, accessibility, friendliness, and...

One commonly cited drawback of an AI-powered Virtual Assistan t is the absence of a human touch that some believe can only be experienced...

Still from the movie 'French Exit (2020) When it comes to luxury hotels, the concept of Old Luxury is akin to Old Money in the realm of...

For the purpose of this article and illustrating the capabilities of the Virtual Customer Service Assistant (the VCSA) we have taken the...

With the rapid development of Artificial Intelligence (AI) in the luxury hotel industry, hoteliers are facing a challenging question: how...