Be Customer Smart Blog

Just some years ago, before the era of Intelligent AI Concierges started, some hotels went with a flow and introduced customer service...

When it comes to AI Assistants , like any other product or process, there are specific guidelines to follow. In other words, Dos and...

When it comes to marrying an LLM (Large Language Model) and a VCSA (Virtual Customer Service Assistant) we believe that Claude 3.5 Sonne...

Meet Claude 3.5 Sonnet - Large Language Model by Anthropic, who is our favourite LLM. Claude - the most powerful model, which excels at...

We love Austria. We love mountains. And we love Austrian mountains. That's why it is so upsetting to see Austrian Tourism Authority in...

The only reason GHotel Hotel & Living Bohum came to our attention was the mention of ' Fritz ' - a virtual avatar that has been claimed...

Club Med, previously known as Club Méditerranée SA, a French travel and tourism operator headquartered in Paris, has recently announced...

Four types of AI Concierge:   dialog interface (no embodiment) – text-based AI Assistants, AI Concierges, AI Agents virtual avatar...

Definitions: Traditional Concierge Services (Hospitality) Concierge services in the hospitality industry have a rich tradition of being...

Definition of AI Concierge: An AI Concierge can be defined as a technologically advanced, intelligent and personalised assistant,...