Be Customer Smart Blog

Nov 303 min read

AI Assistants - Can Modernity and Tradition Co-exist?

We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was...

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Nov 133 min read

Highly Ineffective WhatsApp Human 'Concierges'...

Just some years ago, before the era of Intelligent AI Concierges started, some hotels went with a flow and introduced customer service...

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Oct 152 min read

The Human Touch of an AI Assistant

One commonly cited drawback of an AI-powered Virtual Assistan t is the absence of a human touch that some believe can only be experienced...

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Oct 143 min read

French Exit of the Old Luxury - Get Ready for the AI Powered Virtual Assistants

Still from the movie 'French Exit (2020) When it comes to luxury hotels, the concept of Old Luxury is akin to Old Money in the realm of...

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Oct 96 min read

'6 Questions You Should Ask a Hotel Virtual Assistant to Get Most of Your Stay'

For the purpose of this article and illustrating the capabilities of the Virtual Customer Service Assistant (the VCSA) we have taken the...

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Oct 82 min read

Luxury Hotels: AI Virtual Assistants vs Luxury Concierge Services

With the rapid development of Artificial Intelligence (AI) in the luxury hotel industry, hoteliers are facing a challenging question: how...

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Oct 82 min read

Maximizing Customer Engagement: The Role of AI in Luxury Hospitality and Cruise Lines

In the world of hospitality, where five-star service and unforgettable experiences are the norm, customer engagement stands as a pivotal...

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