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Be Customer Smart Blog


Reasoning Behind Answers – Albertine, an AI Customer Experience Specialist.
While doing my morning scrolling on LinkedIn for updates I noticed a post by Tianyu Xu on his admiration of how DeepSeek explains the...
Feb 248 min read
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Junior Sommelier vs AI Sommelier
Think of Bespoke Customer Service Assistants/Agents as human employees. It provides clearer insight. Below is a comparison of the skills...
Feb 193 min read
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Price Question - Bespoke AI Concierges
We've recently noticed that some people try to ask our BCS AI Assistant - the one who focuses on the Be Customer Smart Company and our...
Feb 11 min read
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Hospitality Focused AI Assistants and Agents
AI Assistants/Agents or VCSAs designed for hospitality can be beneficial in numerous ways and across different sections of a hotel.
Jan 201 min read
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Specialised AI Agents (BCS-As)
The VCSAs can be employed not only to represent a hotel as a whole, but can also be employed to focus on enhancing a specific area.
Jan 102 min read
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AI Predictions: The Hot and Not in 2025
In recent days, we've been exploring various AI forecasts for 2025. Generally, we are not inclined towards predictions, as they can stem...
Jan 72 min read
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VCSA Tester - Case 1: Business Traveller
To showcase the conversational capabilities of the VCSA (Virtual Customer Service Assistant) we have created a short video illustrating...
Jan 31 min read
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AI Assistants - Can Modernity and Tradition Co-exist?
We recently found a video on LinkedIn featuring a robot acting as a horse pulling an19th century-style carriage. Inside the carriage was...
Nov 30, 20243 min read
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AI Assistants - Asking the Right Questions (Hospitality)
We have recently come across a post on LinkedIn, examining a subject of ' What should we be teaching our kids in the age of AI?' The...
Nov 21, 20243 min read
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AI Assistant - Customer Journey (Hospitality)
We have recently teamed up with our Virtual Customer Service Assistant (The VCSA) to discuss and figure out critical points of the...
Nov 18, 20242 min read
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