Be Customer Smart Blog

Exciting news! Our CEO and founder, Ilkka Huotelin  has been invited as a guest lecturer to GLION Institute of Higher Education  - a...

We're excited to announce the launch of our Bespoke Customer Service Agent (BCS-A) pilot programmes designed specifically for luxury...

While doing my morning scrolling on LinkedIn for updates I noticed a post by Tianyu Xu on his admiration of how DeepSeek explains the...

Think of Bespoke Customer Service Assistants/Agents as human employees. It provides clearer insight. Below is a comparison of the skills...

We've recently noticed that some people try to ask our BCS AI Assistant - the one who focuses on the Be Customer Smart Company and our...

AI Assistants/Agents or VCSAs designed for hospitality can be beneficial in numerous ways and across different sections of a hotel.

The VCSAs can be employed not only to represent a hotel as a whole, but can also be employed to focus on enhancing a specific area.

In recent days, we've been exploring various AI forecasts for 2025. Generally, we are not inclined towards predictions, as they can stem...

To showcase the conversational capabilities of the VCSA (Virtual Customer Service Assistant) we have created a short video illustrating...

Happy new Year 2025!